Woah! An actual response from an actual person at Italian Kitchen!
Hi Gabriela,
I am sorry for any inconvenience.
As a one time courtesy, we'll be glad to send you a new spoon. Please provide your name and physical shipping address. This item is currently out of stock and expected in later this month. Once it becomes available, we'll send it to you.
If we can be of any other assistance, please contact us.
Sincerely, Kerry Consumer care center
Wonder if it will come in time for my birthday?? Yay! ::doing the spoon version of the dance of joy::
As a one time courtesy I will email my saga to the consumerist.com so maybe they'll post about the great service I got.
Wednesday, February 6, 2008
Cultural disjunction
I have just managed to stop laughing at this old clip from the Lawrence Welk show. How on earth did Gail and Dale ever get this "modern spiritual" past the network censors?
Tuesday, February 5, 2008
Single Handedly Providing Job Security In The Customer Service Sector
One wonders what people do when they leave their day jobs and go home. Do professional dancers go out dancing, opera singers to karaoke, and fishermen go fishing? In that case, what do customer service people do when they go home? Sure, some of us are naturals we are polite and understanding with out even trying. We go home continue the never ending narration of what we are doing while so that people know you are working and not simply putting them on punishment hold. Some of us take the phone of the hook and refuse to take an unnaturally positive helpful attitude for the rest of the night. I on the other hand provide job security to my comrades at arms phones by emailing other customer service people to complain about the mundane.
A few weeks ago I decide to replace that standard workhorse of the kitchen the wooden spoon. Ours probably belonged to Matt's mom when she first started her household and it's one of those with a hole in the middle. It was old, I didn't understand the purpose of the hole and the rounded bottom meant that when Matt stirred something very little was actually getting moved around the pot. I meant to solve these problems that with a new ergonomic spoon with a flat bottom I found at New Seasons. It was beauty in spoon form. Sure the price tag was bit high, $12, but it would last years, endorsed by Mario Batali, and no longer would things burn for lack of proper stirring as it came with a groove for you thumb so you would hold it correctly. A problem that I'm sure not most run into but if you've ever seen Matt hold a pen then you know he does things a tad bit differently.
I had an unnatural love for new spoon. Refusing to cook without it and commenting each night on what a great job it was doing. Then DISASTER! I was minding my own business scrapping the yummy goodness at the bottom of a pan to make a lovely sauce when CRACK like the thunder from Zeus my $12 spoon chipped and it now resembles a smiling 6 year old with its front tooth missing. Sadness abounds! My poor spoon struck down in the prime of its life by shoddy workmanship. After my tears were dried I managed to draw back my pouting lip and head to the internet for support. I made my way to the COPCO web site for Mario Batali kitchenware and emailed them my oh so sob story. So now I sit and wonder will they take pity on me and my spoon. Will I get more then a "thank you for your input" response? Will all my years building up good Customer Service Karma come back to me now? I'll have to let you know.
A few weeks ago I decide to replace that standard workhorse of the kitchen the wooden spoon. Ours probably belonged to Matt's mom when she first started her household and it's one of those with a hole in the middle. It was old, I didn't understand the purpose of the hole and the rounded bottom meant that when Matt stirred something very little was actually getting moved around the pot. I meant to solve these problems that with a new ergonomic spoon with a flat bottom I found at New Seasons. It was beauty in spoon form. Sure the price tag was bit high, $12, but it would last years, endorsed by Mario Batali, and no longer would things burn for lack of proper stirring as it came with a groove for you thumb so you would hold it correctly. A problem that I'm sure not most run into but if you've ever seen Matt hold a pen then you know he does things a tad bit differently.
I had an unnatural love for new spoon. Refusing to cook without it and commenting each night on what a great job it was doing. Then DISASTER! I was minding my own business scrapping the yummy goodness at the bottom of a pan to make a lovely sauce when CRACK like the thunder from Zeus my $12 spoon chipped and it now resembles a smiling 6 year old with its front tooth missing. Sadness abounds! My poor spoon struck down in the prime of its life by shoddy workmanship. After my tears were dried I managed to draw back my pouting lip and head to the internet for support. I made my way to the COPCO web site for Mario Batali kitchenware and emailed them my oh so sob story. So now I sit and wonder will they take pity on me and my spoon. Will I get more then a "thank you for your input" response? Will all my years building up good Customer Service Karma come back to me now? I'll have to let you know.
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